Our Policies

Sales Policy

We do not offer refunds, exchanges or deposit transfers on sales including special orders, items on hold, and event cancellations

Payments

A deposit of 25% minimum is required. Group orders are processed only after all required deposits are paid. Special or custom orders may incur additional fees. Monthly payments are required until balance is paid in full.

Alterations

Alterations are not included. All alterations are subject to additional fees. Measurements are done by appointment only. Each alteration is charged separately.

Fit, Color & Sizing

Variations in color, size, or length may occur. We are not responsible for changes in the customer's measurements. The customer is responsible for the requested sizes and alteration costs.

Customer Responsibility

Decisions made by the bride or quinceañera apply to the group. Cancellations require prompt notice and payment of any remaining balance. The estimated delivery times are 12 weeks for formal or bridesmaids and 5 to 7 months for wedding or quinceañera.

Merchandise Pickup

Merchandise must be inspected at pickup. Resposibility transfers to the customer once merchandise leaves the boutique. Unclaimed merchandise may be resold after reasonable notice, without refund.